FAQs

Do you offer wholesale Pricing?  

Yes, we do offer wholesale pricing at this time. If you’re interested in placing a wholesale order, please email info@ecolitcandles.co for more information.

I entered the wrong mailing address, What do I do?  

We understand that you are very excited to shop at Eco-Lit Candles Co. and in doing so, you may have entered the wrong mailing address, what do I do?  

We understand that you are very excited to shop at Eco-Lit Candles Co. and in doing so, you may put the wrong address. Please email us immediately at info@ecolitcandles.co and we will update it in the system. If a package is returned to us where the wrong address was entered by the customer, we will re-ship and send a PayPal invoice for the second (2nd) shipping charge to the customer.

What if my package is lost, misplaced, or incorrectly delivered?

Eco-Lit Candles Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

DO YOU SHIP INTERNATIONALLY?

Hello International Eco - Fam! At this time, we are unable to offer international shipping on our website. However, if you are interested in a product email us at info@ecolitcandles.co so we can discuss possible shipping options.

How are your candles made?

Eco-Lit Candles Co. is mindful of the negative impacts that harsh ingredients can have not only on our environment, but to our health. Therefore, our candles are made with 100% all-natural coconut soy wax, lead and zinc-free cotton wicks, and scented fragrance and essential oils. There are no additives or dyes added to our candles.

How should I care for my Eco-Lit Candle(s)?

Eco-Lit Candles Co. recommends that a good practice for any candle ensures a longer burn time. The first burn is the most important burn. We recommend lighting your candle for no less than 1 hour and keeping your burn sessions between 3-4 hours and/or until the entire surface of the wax is melted. After 3-4 hours, let candle sit for 2 hours and then burn again for no more than 3-4 hours. Additionally we recommend keeping your wick trimmed and burning for 3-4 hours at a time to prevent tunneling (which is the center melting pool). Additionally, trimming your wick by 1/4 inches in between uses ensures you get the most out of your candle. We recommend placing your candle on a heat resistant surface and do not leave your candle unattended. Keep out of reach of children and pets. Never burn your candle on or near anything that can catch fire.

Never touch or move a burning candle of container when the wax is in liquid form.

Always read and adhere to manufacture’s use and safety instructions. Do not burn candle longer than the manufacturer recommendations.

Extinguish a candle if you notice increase smoke, flickering, or if the flame is too high. This may mean the candle is not burning properly. In this case; allow the candle to cool, trim the wick, then assess whether for drafts before relighting again.

Always burn candle in a well-ventilated room.

Ultimately, we want you to have a great relationship with your candle!

To learn more about the elements of good candle care, please refer to the National Candle Association.

We are not responsible for incorrectly burned candles and/or lack of safety precautions (to include personal or property damage) taken while burning.

I have received my tracking number, but have no updated information. Where is my package?

Please rest assured your package is on its way!  Your local carrier may not update until your package is scanned in the system. Once your package is picked up and scanned, the shipping and delivery status is no longer within our control. We are not responsible for missing, stolen, or incorrectly delivered packages. We suggest you reach out directly to the courier for your package(s). 

Does Eco-Lit Candles Co. accept Returns?

Eco-Lit Candles Co. accepts returns three (3) days after an order has been received and the item must be unused, and in good condition. Eco-Lit Candles Co. reserves the right to determine whether returned items are in a acceptable condition. If an item is deemed acceptable to return, the customer will be notified within 48-72 hours business hours. Customer is responsible for item shipment costs back to Eco-Lit Candles Co. To initiate a return, customer must send an email to info@ecolitcandles.co that includes (1) Order number (2) Reason for return and (3) Verification of correct address.

What if I have additional questions?

We would love to chat with you more! Feel free to email us at info@ecolitcandles.co.